New products

Due to the acute needs of all agencies to impose on an ever changing market, there has been felt the need of an appearance of a product to help look from another angle of the entire process of selling travel packages. We live in an era of globalization and on this market where the Internet gets an increasingly important role in our life, customer loyalty can not do without a full view on all the activities. Thus we developed QTravel Customer Relationship Management (CRM) module 100% customized to the needs of the travel agency.

Another important branch which we have promoted in the past two years is an XML interface. At that time we were pioneers in the field of distribution unchallenged by anybody in Romania. Distribution of tourism products can be done rapidly using XML technology. Basically, the offer of big tour operators can be imported with a few clicks on the distributors sites. Recently a stir has been created around this issue and after two years of investment now it begins to pay off. All agencies are turning to this new distribution channel which definitely increases the connection between tour operator and retailer. And what could be more appropriate than a partner who has developed the back office sites for big tour operators in Romania and on the other hand has a large range of retailers agencies customers?

New Markets

New times mean new markets. Our experience in Romania entitles us to implement the same know-how on the emerging markets in Eastern Europe: Russia, Ukraine, Poland, Bulgaria. We follow closely the international technology for tourism fairs and we are up to date with the latest innovations. We act locally and think globally. This is the key to success in the coming years. The whole area was shaken by the economic problems of recent years and it is hungry for solutions to control costs and profits. A software sorts the work mode and makes the agency more carefull to the changes in financial flow sales.

Standardization

The standardization process of selling activities of travel agencies is difficult but it should eventually reach a win-win situation. The standardization of how to handle the sale will mean lower costs for medium and long term. Virtually every activity not following standard rules leads to loss of valuable time and money by default. Using our systems you can have clearer information about time-consuming tasks within the agency and act to improve them. In the European context over the next ten years the travel agency market will reach a settlement and only with the up to date technology the agency will be able to face the tough global competition. All major European operators are moving in these times of economic decline towards emerging markets in Eastern Europe. Agencies must be prepared technologically to withstand the competition from companies in countries where tourism has a history of 30-40 years.

Partnerships

On medium and long terms we will strengthen the partnership with our renown global travel distributors. In recent years we have built a solid relationship with Travelport benefiting from all the advantages of collaboration with them. We integrated natively tickets search engine on Worldspan based sites or accommodation search engine based on GTA. Also all other global travel distributors will be present in our offers integration. We will increase the number of posible interconnections, so you will find in our systems the exact offer of the partners you are used to work with.

The story goes further on thanks to our partners, together with we reinvent ourselves every day!